Added documentation for bug triage process (#27227)
Signed-off-by: stianst <stianst@gmail.com>
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<text
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After Width: | Height: | Size: 26 KiB |
93
docs/bug-triage.md
Normal file
93
docs/bug-triage.md
Normal file
|
@ -0,0 +1,93 @@
|
|||
# Bug triage process
|
||||
|
||||
## Actions
|
||||
|
||||
When triaging a bug in most cases there is a single action required. Actions can be
|
||||
executed on an GitHub Issue either by adding the label `action-<action name>` or
|
||||
adding `~<action-name>` as the last line of the comment.
|
||||
|
||||
For example if an issue is missing information you could comment:
|
||||
|
||||
```
|
||||
There is not enough information here, and I'm not following the steps-to-reproduce.
|
||||
|
||||
~missing-info
|
||||
```
|
||||
|
||||
You could also for example just add the label `action/priority-regression` to an issue.
|
||||
|
||||
## Triaging bugs
|
||||
|
||||
### Verify the issue
|
||||
|
||||
The first step is to verify if the issue is a valid issue following these questions:
|
||||
|
||||
![Bug triaging - Verify!](bug-triage-verify.svg "Bug Triage - Verify")
|
||||
|
||||
If an issue is not valid add a comment with some explanation, and add `~<action-name>` as the last line of the comment
|
||||
to trigger corresponding action.
|
||||
|
||||
In cases where it is clear that no additional comment is needed you can just add the `action/<action-name>` label. For
|
||||
example if the description only states `It doesn't work` then there's not much point in explaining what information is
|
||||
missing.
|
||||
|
||||
### Prioritize the issue
|
||||
|
||||
Second step is to prioritize the bug depending on how common the use-case is, if it's a regression,
|
||||
or not blocking anything, for example a typo:
|
||||
|
||||
![Bug triaging - Prioritize!](bug-triage-prioritize.svg "Bug Triage - Prioritize")
|
||||
|
||||
When selecting the priority for an issue add the `action-<action-name>` label to the issue.
|
||||
|
||||
|
||||
## Missing information
|
||||
|
||||
Bugs with insufficient information are assigned the labels `status/missing-info` and `status/auto-expire`, and the
|
||||
`status/triage` label is removed.
|
||||
|
||||
If the original reporter provides additional information the issue is automatically move back to triage by re-adding
|
||||
the `status/triage` label. Otherwise, if the reporter does not provide additional information within 14 days the issue
|
||||
is automatically closed.
|
||||
|
||||
This effectively means that teams do not actively have to look at issues with missing information, since the issue
|
||||
will be moved back to their triage backlog of more information is provided.
|
||||
|
||||
To prevent an issue with missing information to be automatically closed, remove the `status/auto-expire` label.
|
||||
|
||||
|
||||
## Low and normal priority issues
|
||||
|
||||
In most cases these are not issues we will fix, and we will look for contributions (by adding the `help wanted` label)
|
||||
to resolve them. As such the team does not actively monitor issues with these priorities.
|
||||
|
||||
The bot will automatically bump the priority based on reactions added to the issue description:
|
||||
|
||||
* Low priority bumped to normal if there are 10 or more reactions
|
||||
* Normal priority bumped to important if there are 20 or more reactions
|
||||
|
||||
To prevent an issue from being automatically bumped, remove the `status/auto-bump` label.
|
||||
|
||||
If there are no updates to low or normal priority issues they will be automatically closed:
|
||||
|
||||
* Low priority are closed after 90 days
|
||||
* Normal priority are closed after 180 days
|
||||
|
||||
To prevent an issue from being automatically closed, remove the `status/auto-expire` label.
|
||||
|
||||
|
||||
## Changing priority
|
||||
|
||||
To change the priority of an issue that has already been triaged simply add the new priority label.
|
||||
The bot will take care of removing the existing priority label. It will also remove auto bumping and auto expiration
|
||||
for the issue if the priority is set to important or blocker.
|
||||
|
||||
The priority for an issue is also bumped to important if the `team/rh-iam` label is added.
|
||||
|
||||
|
||||
## Backporting
|
||||
|
||||
When triaging or fixing an issue consider if the fix should be backported. If it should be backported add the
|
||||
corresponding `backport/<release branch>` label.
|
||||
|
||||
For convenience, use the `.github/scripts/pr-backport.sh` to help create the backport PRs.
|
Loading…
Reference in a new issue